Fione Muller Perera
Setting an example for others
Q: Can you tell us about your experience transitioning from a career in Sri Lanka to working in disability support, healthcare and as a concierge in Australia?
A: Transitioning from my career in Sri Lanka to roles in aged care and disability support, and as a concierge, has been rewarding.
It has allowed me to embrace a new cultural and professional environment, and brought about many opportunities to learn new skills and gain valuable qualifications.
Most importantly, it has had a positive impact on people’s lives, and contributed to my personal and professional growth.
Q: What inspired you to enter the field of disability support – and how have past experiences influenced your approach to this vocation?
A: I was inspired by a desire to make a difference in people’s lives. For many it might be just a job; but for me, it’s a way of supporting clients to gain independence in their lives and feel connected to their communities.
It is a passion of mine to help people with both visible and invisible disabilities, to live life to their fullest despite the challenges they face. I enjoy building relationships, documenting community needs and advocating for assistance from higher authorities.
My experience in customer service and hairdressing has taught me to offer my services to the community, and prioritise the needs of others.
Q: What are the challenges facing the healthcare and disability support sector down under?
A: Healthcare services in Australia are great. I believe that support workers need a calm approach to their work, strong communication skills and a great attitude.
A positive approach when working in these sectors and serving the community makes a big difference.
Q: How has your experience as a SriLankan Airlines stewardess, your time at Ramani Fernando Salons and working in the private sector helped you in your current role?
A: I learnt the value of etiquette and respectful communication when dealing with people who are living with disabilities, as well as the broader community.
Since Australia is home to many nationalities, I have learnt about different cultures and how to respect and assist those from diverse backgrounds. Additionally, I use my hairdressing skills to help others with their personal appearance and confidence.
Q: Were there any mentors or role models who influenced your career path – and what lessons did you learn from them?
A: During my years in Sri Lanka, I had the privilege of working for the Capital Maharaja Group, Sri Lanka Duty Free and Salon Sue Wickramaratne.
Ramani, Sue and the late Kili Maharaja were my mentors. Their training, support and professionalism taught me that with dedication, we can overcome challenges and achieve our goals in life.
I also completed an etiquette course at Total Image run by Rosy Senanayake. This helped me navigate diverse social settings; it showed me the importance of respecting different customs and traditions. My parents and siblings were also a great influence on me growing up.
Q: How have you managed to stay connected to your Sri Lankan roots while integrating into Australian society?
A: I stay very connected to my roots by participating in Sri Lankan cultural events, and maintaining strong social ties in both Australia and Sri Lanka. I keep in touch with my friends from school, work and the Bambalapitiya Flats, where I had a wonderful upbringing. I also visit Sri Lanka often.
Q: And last but not least, do you find opportunities to mentor or guide others in your present roles – and what advice do you share with newcomers?
A: Mentoring involves helping others grow and accomplish their goals while fostering a positive approach in the workplace. I contribute by planning activities for those with disabilities, setting a good example and being a helpful team leader.
My advice to newcomers would be to praise others for their successes, be approachable and supportive, and remain an honest and loyal employee. It is also important to nurture relationships and reach out to others.
